Managing conflict: dealing with angry & abusive patients

This short video provides useful tips on how to deal with angry patients whilst at work.

Do you need support with managing conflict with pharmacy patients?

Everyone deserves to be treated with respect at work from both colleagues and the public. This short video takes a look at how to deal with angry patients in the pharmacy by using the CLAWE technique.

The video was developed with The Mental Wealth Academy and the Royal Pharmaceutical Society.

Download the Managing Conflict factsheet

Further support for the workplace

Building assertiveness

This short self-study module covers the fundamentals of building assertiveness and is the first module of a two-part series.

Building assertiveness, part two

This page includes tips to make yourself more assertive in the workplace and a self-study module which covers the fundamentals of building assertiveness. This is the second module in a two-part series.

Listening Friends

Listening Friends is a free and confidential helpline staffed by trained volunteer pharmacists who provide a listening ear to fellow pharmacists and pharmacy students struggling with stress, or simply in need of a sympathetic, non-judgemental person to talk to.